Volunteer Center of Lehigh Valley

Key Responsibilities:

• Schedules and conducts volunteer screening interviews.
• Reviews and has general understanding of volunteer opportunities.
• Prepares for screening interviews following standardized training protocol.
• Matches volunteers to positions for which they are best suited, based on skills, interest, availability and available options.
• Updates Volunteer Connection, Red Cross' online volunteer management system, with candidate information and makes referrals as required.

Time Commitment: 

• 4-6 hours/week minimum; Mon – Fri 9am – 5pm; first 3 months will include training/mentoring
• 9 month commitment; renewable
• Following training, screening interviews can be conducted in the evenings as well as on the weekend or weekdays.

Qualifications:

• Broad understanding of the American Red Cross and its opportunities for volunteer service (training provided).
• Enthusiastic about American Red Cross programs.
• Ability to work with computer database (training provided)
• Excellent oral and written communication skills - ability to express ideas and facts clearly
• Comfortable making phone calls to volunteers
• Previous experience with customer service is a plus
• HR experience or experience conducting interviews a plus