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Opportunity Details

Serve Local Veterans as a Family Contact Card Caseworker


Support the Red Cross mission • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly • Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans • Maintain professionalism and conduct as stated in Red Cross policy

 SAF programming information provided over the phone to military families who recently had a family member enlist in the service at a Military Entry Processing Station (MEPS)

-Comfortable and able to make phone calls (approximately 15 calls per shift and basic database skills 

Time Commitment: 2 days/week; 2-3 hours each day


• Successful American Red Cross background check • Complete required national training and locally developed orientation • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity • Ability to work with or without supervision • Effective verbal and written communication skills • Good customer service skills; Ability to work well with others • Willingness to gain knowledge of community resources • Able to work with culturally diverse populations

This is a virtual position located in Pennsylvania. 

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Veterans & Military Families

Age Minimum (with Adult): 18+, Minimum Age:18+

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Volunteer Center of the Lehigh Valley, 25 West 3rd Street, Bethlehem, PA 18015, 610-807-0336,

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